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Customer News & Media


Eastern Ontario Power is committed to keeping its customers informed about our current programs and services, any changes in our services that may affect them, and about our work in the community.

You will find our recent announcements and media releases listed below If you have any questions, please contact us.


Recent News & Media

Making Connections-Spring/Summer 2014 Newsletter

Friday, May 30, 2014

To view Making Connections-Spring/Summer Newsletter click here.


Annual Coupons for Energy Efficient Products to Use Throughout Your Home

Tuesday, January 28, 2014

Canadian Niagara Power’s Energy Conservation Team offers the following 2014 Annual Coupons click here to help you update certain measures in your home to energy efficient products.  These coupons are available here, and online at www.saveONenergy.ca, and valid until Dec 31 2014.
Limited time seasonal coupons, available during the COUPON EVENT twice each year (Spring & Fall) will also be made available at www.saveONenergy.ca or at participating retail locations.
COUPON EVENTS scheduled for 2014 are:
Spring 2014:  March 28 – April 27
Fall 2014:  September 26 – October 26

New Electricity Prices for Households and Small Business Consumers Announced

Thursday, October 31, 2013

On October 17, 2013, the Ontario Energy Board announced new electricity prices. The new prices will apply to most households and small businesses starting November 1. For more information Click Here.


Eastern Ontario Power announces Time-of-Use Electricity Billing to begin in June 2012

Friday, May 25, 2012

GANANOQUE, ONTARIO (May 22, 2012) – Eastern Ontario Power Inc. will send eligible customers** their first Time‐Of‐Use (TOU) bill beginning in July 2012 for energy consumed in June 2012.

TOU billing divides a consumer’s electricity consumption into three different time periods; onpeak, mid‐peak and off‐peak. Each time period has a corresponding rate that will be charged for electricity used during that time. On‐peak electricity rates are the highest, off‐peak electricity rates are the lowest with mid‐peak rates falling somewhere in between. Weekends and holidays are off‐peak and at the lowest TOU rate.

Time‐Of‐Use billing provides an incentive for customers to use electricity during off‐peak periods by charging a lower price during these times, thus managing their electricity costs. By shifting energy‐intensive activities to off‐peak periods, consumers will help smooth electricity demand peaks, create a sustainable electricity supply, and help the environment.

While weekends and holidays are always off‐peak, TOU periods for weekdays change seasonally. When Eastern Ontario Power’s customers receive their first TOU bill in July, it will reflect the current TOU pricing for the summer season, as outlined in the chart below:

Time-of-use Periods Summer: May 1 – Oct. 31 Winter: Nov. 1 – April 30
Off-peak, 6.5 cents/kWh Weekdays: 7 p.m. – 7 a.m.
Weekends & Holidays: All day
Weekdays: 7 p.m. – 7 a.m.
Weekends & Holidays: All day
Mid-peak, 10.0 cents/kWh Weekdays: 7 a.m. – 11 a.m.
Weekdays: 5 p.m. – 7 p.m.
Weekdays: 11 a.m. – 5 p.m.
On-peak, 11.7 cents/kWh Weekdays: 11 a.m. – 5 p.m. Weekdays: 7 a.m. – 11 a.m.
Weekdays: 5 p.m. – 7 p.m.

“With TOU billing, making simple changes to your daily routine can impact your electricity bill because you shift your electricity from the on‐peak or mid‐peak rates to the off‐peak rate,” remarks Michael Pescod, Regional Manager Eastern Region. “For example, running larger household appliances like the dishwasher or washing machine after 7 p.m. instead of 6 p.m. can make a difference.”

Customers are encouraged to visit www.easternontariopower.com for TOU tips and information about the suite of conservation programs offered to residential, commercial and industrial consumers. Eastern Ontario Power is committed to providing our customers with the information necessary to prepare them for TOU billing, and the tools to manage their electricity costs under this new billing structure. Eastern Ontario Power customers will be receiving a Spring/Summer newsletter in early June with further information about the switch to TOU.

Online resources are available to consumers to educate and inform about making changes under the new TOU structure. Residential consumers can visit Ten Smart Meter Lane at: http://www.ieso.ca/house/ and use the online tool that calculates the amount of electricity household appliances consume, and illustrates the savings possible by shifting to mid‐peak and off‐peak periods. A similar tool is available to small commercial consumers and it can be accessed at http://ieso.ca/smallbiz/.

** Customers who have signed an electricity contract with an electricity Retailer will continue to pay the rates as specified in their contract.

** Customers who are classified as General Service > 50 kW and Large Users > 5 MW will not be affected by TOU rates.

For more information, please contact:
Michael Pescod
Regional Manager, Eastern Region
Eastern Ontario Power
Telephone: 613‐382‐2118, ext. 4228

To download this article, click here. PDF


Fort Erie and Gananoque/Eastern Ontario Power Rate Application

Thursday, December 8, 2011

Canadian Niagara Power Inc. (“CNPI”) has applied to the Ontario Energy Board (the “Board”) for permission to change its delivery charges beginning May 1, 2012. CNPI operates in three service areas: Port Colborne, Fort Erie and Gananoque (Eastern Ontario Power). READ MORE Part 1  READ MORE Part 2 


Wednesday, August 10, 2011

Effective September 1, 2011, Eastern Ontario Power will disconnect electrical service to rental properties upon move out of a tenant, if a new occupant account has not been established.  This disconnection will be processed automatically if we do not have your signed “Landlord Consent for Service Connection” form on file.
Landlord’s/Property Manager’s wishing to avoid disconnection of electrical service to rental properties need to contact our office to arrange transfer of the electricity service account into their names at or before change of occupancy.
Please note that disconnected services may require an Electrical Safety Authority inspection at the expense of the Landlord/Property Manager.  A reconnection fee will apply once service is restored.  Eastern Ontario Power assumes no responsibility for any loss or damage to property resulting from the disconnection of electrical service.

Time-of-Use Updates

Wednesday, August 10, 2011

Time-of-Use rates will be implemented in your area by early 2012. In preparation, Eastern Ontario Power is currently switching all customers over to calendar billing. What does this mean and how will it affect you?
  • With calendar billing, your bill will include your consumption from the first day of the month to the last day of the month
  • It will now be easier to track your monthly energy usage
  • During the transition, you may notice a temporary fluctuation in the number of days billed on your invoice
  • This change will happen over a few invoices