Effective May 1, 2024, the Ontario Energy Board’s (OEB) winter ban on electricity disconnections for non-payment of hydro bills by residential customers will end. Eastern Ontario Power (EOP) understands that this may still be a difficult time for our customers. We want you to feel confident that there are programs in place to support you; and our Customer Service Team is equipped to help work with you to find solutions. We will put our best foot forward to assist you where and when we can. For complete information, please follow here.
Alerts
Canada Post Service Disruption - Go Paperless Billing Today!
Unplanned Power Outage - Update
Unplanned Power Outage
Unplanned Power Outage - Update
Unplanned Power Outage - Update
Unplanned Power Outage - Update
Unplanned Power Outage - Update
Unplanned Power Outage
Environment Canada Weather Alert
Last update:
During the current Canada Post strike, your mailed bills may be delayed. To avoid delays and late payment fees, we recommend signing up for paperless billing and paying online for faster, more reliable service. Switch to Paperless Billing Today! Enjoy…
Last update:
Update We are pleased to inform you that all power has been restored in the Gananoque area, with the exception of a couple of isolated events involving downed trees. If you are still experiencing any issues, please call 1-1-844-601-WIRE(9473)…
Last update:
We are experiencing a power outage due to freezing rain and fallen trees affecting approximately 1200 customers. Our crews have been dispatched and are clearing the trees, assessing the damage and restoration time. Further updates and an estimated time…
Last update:
Update We are pleased to inform you that all power has been restored in the Gananoque area. If you are still experiencing any issues, please call 1-1-844-601-WIRE(9473) Thank you for your patience and cooperation during this unplanned power…
Last update:
The Gananoque area experienced significant outages due to freezing rain and winds. We are pleased to inform you that power has been restored to approximately 2080 customers. Our crews are diligently working to restore power to all remaining affected…
Last update:
Update The Gananoque area experienced significant outages due to freezing rain and winds. We are pleased to inform you that power has been restored to approximately 2050 customers. Our crews are diligently working to restore power to all remaining…
Last update:
Update 11:30 am Power has been restored in most areas. Small pockets of service are still without power due to falling tree branches and a couple of broken poles. We are currently working to restore power as quickly and safely as possible. Our team…
Last update:
March 29 @ 10:00 am We are experiencing a power outage due to the freezing rain. Crews have been dispatched and are currently assessing the damage and restoration time: further updates and an ETR to follow.
Last update:
March 28-2025 Environment Canada has issued the following alert for the Gananoque Area.Eastern Ontario Power is currently preparing for a severe weather event triggered by freezing rain. These conditions can lead to outages due to ice build-up and/or…