24-Hour Emergency Service

Calls related to outages and electrical emergencies continue to be handled and dispatched on a 24-hour, 7 days per week basis.


CALL 844.601.9473

Customer Support

We are available to assist you via the following means:

  • Residential and Small Commercial Customers:
    • Cheques may be left in the secure drop box at our front door; however, we encourage you to take advantage of some of our convenient payment methods via:

Payment Options - Eastern Ontario Power

  • We also encourage you to sign up at any time for e-Billing via our customer self-help portal at:

Customer Portal Information


  • This free service will allow you to:
    • View all available bills (current and past)
    • See all your power usage
    • Notify you via email when the latest bill is ready
    • Utilize smart forms to perform various activities online
  • You can also reach us via the following:
  • Contractors and Developers
    • Please schedule an appointment with the specific company contact and call them when you arrive onsite the day of your meeting.

Jacqueline Baird, Regional, Manager

Phone: 613.932.0123

Fax: 613.932.6498

Andrea Celone, Supervisor, Customer Service

Phone: 613.932.0123

Fax: 613.932.6498

Online Inquiries

Please feel free to send us an inquiry using our online contact form.