24/7 Emergency Service Number: 1-844-601-WIRE
Eastern Ontario Power has a strong and reliable electricity system, but occasionally we are at the mercy of the Canadian climate.
In the winter, heavy snow or ice storms can cause power lines to break, while in the summer and fall, fierce winds, rain and lightning can cause extensive tree damage that leads to power outages.
In the event the power goes out, we have a six-step recovery plan in place to restore power to you, the customer, as quickly and safely as possible.
What to do in a power outage
- In case of a power outage or emergency, call Eastern Ontario Power: 1-844-601-WIRE (9473)
- Always stay clear of downed lines or equipment. Never assume that they are safe to go near.
- Unplug any sensitive equipment or applicances.
Information to have ready
Account number (found on your electricity bill).
Phone number of the home or business you’re calling about as well as service address and closest intersection.
Any details about the possible cause of the outage, such as a tree hitting the line in front of your house or if you see a wire down will help us assess the situation.
Eastern Ontario Power's 6 step power recover plan
Step 1 Contact
We often learn about a power outage when someone calls our Customer Service Centre, which is open 24 hours a day, 365 days a year. If your power goes out, please call our customer service centre immediately to notify us of an outage. The appropriate personnel will be notified, and a crew is sent out to assess the situation.
Gananoque 1-844-601-WIRE (9473)
Step 2 Emergency Restoration
We receive many calls during an outage and they are addressed in priority. Our first priority is to respond to 911 emergencies like fires or live lines that are down. We then focus on restoring electricity to essential services such as hospitals, fire and police stations, and water and sewage treatment facilities.
Step 3 Prioritize
Guided by the rule “do the greatest good for the greatest number,” we repair large system elements that serve a large number of customers, and then move on to repair individual lines serving individual customers.
Step 4 Mobilize
We assess the nature and extent of the storm-related damages so that we can quickly mobilize and deploy human and equipment resources from across the province, if needed, to the storm damaged area.
Step 5 Communicate
During a localized power outage, customers can receive updated information by contacting our offices or by checking our website.
During a wide-spread power outage, Eastern Ontario Power communications Estimated Time of Restoration (ETR) bulletins to the media and local officials. When the problem is identified, we will be able to provide our customers with updated information concerning the cause, the area affected, and the approximate time the power will be restored.
Step 6 Finish the Job
Eastern Ontario Power's crews, management and dispatchers are committed to safely restoring power to everyone.