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Customer News & Media


Eastern Ontario Power is committed to keeping its customers informed about our current programs and services, any changes in our services that may affect them, and about our work in the community.

You will find our recent announcements and media releases listed below If you have any questions, please contact us.


Recent News & Media

Important notice to Eastern Ontario Power residential customers

Friday, February 24, 2017

Ontario Energy Board (“OEB”) directive:  Power will be restored at no charge to those residential customers currently disconnected for non-payment, for the period through April 30, 2017.  Additionally, load limiters will also be removed at no charge to those customers affected.  For those customers to be reconnected, we require a signed copy of the reconnection waiver.  A copy of the waiver is available for download here.
Eastern Ontario Power is committed to providing affected customers with a timely response to this directive.  Details of the full OEB decision and order can be found here.

Ontario Energy Board Notice to Customers of Eastern Ontario Power

Thursday, August 18, 2016

Eastern Ontario Power has applied to raise its electricity distribution rates.

Learn more. Have your say. For English Click Here For French Click Here


Proposed Changes To Our Conditions Of Service

Thursday, July 14, 2016

As part of our commitment to provide you with safe and reliable electricity service, we have outlined the best way for us to do business together in our Conditions of Service. Comments and/or questions may be submitted via email to COSquestions@fortisontario.com or by calling 1-800-278-5394.

Thank you.

Download the Canadian Niagara Power Inc. — Conditions of Service 

Making Connections 2015 Fall & Winter Newsletter

Tuesday, November 3, 2015

To view Making Connections 2015 Fall & Winter Newsletter click here.

OEB Sets New Summer Electricity Prices for Households and Small Businesses

Friday, April 24, 2015

April 20, 2015 - The OEB announced the new time-of-use (TOU) electricity prices for households and small businesses starting May 1, 2015. The average household using 800 kWh per month will see an increase of approximately $5.71 per month (about 4.6% on the total bill).  The OEB sites increased costs from Ontario Power Generation’s nuclear and hydro-electric power plants coupled with costs for new generation as drivers for the increase.

The increase represents a 2:1 ratio between on- and off-peak prices that will benefit customers who shift their usage to off-peak time periods.

For more information please see the attached media release from the OEB by clicking on the following link:  http://www.ontarioenergyboard.ca/oeb/_Documents/Press%20Releases/NR_RPP_20150420.pdf

EOP 2015 Spring & Summer Newsletter

Friday, April 24, 2015

To access the EOP 2015 Spring & Summer Newsletter click here.

Social Media

Tuesday, March 31, 2015

Social Media Comment Policy Eastern Ontario Power uses social media channels to connect with our customers, stakeholders, employees and partners by participating in conversations and providing relevant and interesting information. We encourage you to connect with us through these channels in a respectful and productive manner. Accounts Eastern Ontario Power holds the following social media accounts: Twitter: @EOPpower AND Facebook: Eastern Ontario Power Our social media accounts are monitored during regular business hours, 8:00 AM – 4:30 PM, Monday through Friday and during emergencies. Please contact 613-382-2118 outside of these hours. Basic Principles We gave a few basic guidelines to keep our social media channels informative and respectful: Obey the law:-Comments advocating illegal activity or posting material that violates copyrights or trademarks are not allowed and will be removed. Keep it respectful:-The use of obscene, threatening or harassing language is prohibited. Eastern Ontario Power reserves the right to delete any postings that do not follow our social media comment policy. Add value:-Keep the conversation relevant to the community and contribute to the dialogue. We reserve the right to remove off-topic, out of context, spam or promotional postings. Keep it real:- All postings should come from a real person. Postings deemed fake or anonymous will be removed and reported as spam. We’re listening:-We review all messages sent to us, but we may not respond to all requests. We may direct social media users to our Customer Service Department for further information. Eastern Ontario Power’s decision to follow a social media user does not imply endorsement. We follow companies and individuals relevant to the electric utility industry. Tweets or postings that are shared or retweeted do not imply endorsement. We may share information relevant to our business or to the electric utility industry, partnerships and weather conditions. Any picture shared by you on our pages provides us permission to reuse images. Legal:-Eastern Ontario Power provides the information found on social media for informational purposes only.The information posted on social media channels is not intended as advice to, or concerning, particular readers or circumstances. THE INFORMATION PROVIDED “AS IS,” WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WARRANITIES OF COMPLETENESS, ACCURACY, USABILITY, FITNESS FOR A PARTICULAR PURPOSE OR MERCHANTIBILITY. The user or viewer of the information assumes all risk for the use of our social media channels. The use’s sole remedy for dissatisfaction with the information provided is to stop using the information. Social media posts pertaining to a legal matters or regulatory issues specific to Eastern Ontario Power willnot be acknowledged. Legal and privacy information can be accessed on our website.

Information for Eastern Ontario Power Customers

Friday, January 23, 2015

On January 22, 2015 the Electrical Safety Authority announced it had directed Ontario’s electrical utilities (local distribution companies) to replace and discontinue use of a specific model of electrical meter: the Sensus 3.2 with remote disconnect. There are only 5,400 of these meters reported in use in Ontario which is less than one per cent of the 4.8 million meters in Ontario. Eastern Ontario Power does not have the model of meters that are covered by ESA’s announcement.

To read ESA’s announcement, click here http://www.esasafe.com/assets/files/esasafe/Newsroom/ESA-Meter-Release-F...

“A Lot on the Line” is Now Online

Thursday, September 25, 2014

This site provides an overview of the electricity distribution sector, and highlights various initiatives and achievements on the part of the Electrical Distribution Associations’ (EDA) utility members in a number of key areas. The website was created as part of a province wide campaign to raise public awareness of and confidence in the distribution sector.  The campaign will also include advertising in print, radio and digital media around the province, running primarily over a four-week period beginning on September 22. All of the ads will include an invitation to visit the campaign web site, where people will also have the opportunity to provide their own stories relating to the importance of electricity in their lives. 
To access the website click here http://www.alotontheline.ca/#1