Welcome to Eastern Ontario Power

We proudly and safely distribute electricity to over 3,500 customers in the Gananoque area. Canadian Niagara Power Inc. ("Eastern Ontario Power") is also responsible for the maintenance of the local electricity distribution system.

Our website provides you with access to a broad range of information, whether you are a residential or commercial customer. With a long history of serving our communities, Eastern Ontario Power takes great pride in providing professional service and competitive rates to our customers.

If you are unable to find the information you require within our website, or have further questions, please contact us at our Customer Service Centre at 613.382.2118. You can also reach our team of customer service representatives by completing our online contact form.

Recent News & Media

Changes to Industrial & Commercial electricity costs Effective January 1, 2021

Friday, January 15, 2021

Please see the complete update here.

Make Your Voice Count - Online Survey (Part 2)!

Thursday, January 7, 2021

CNPI is developing a five-year investment plan as part of its upcoming cost of service rate application. This plan will address ongoing asset replacement needs, system safety and reliability, and will consider ways that we can enhance our customer service. We would greatly appreciate your participation in our planning process by participating in an online survey at - Make Your Voice Count. Once complete you will receive a one time $10 power bill credit or one time $10 United Way donation.

Support for customers during the province-wide shutdown

Wednesday, December 23, 2020

The province-wide shutdown means that more people will be staying home or running their small businesses from home. The Ontario Government has taken steps to hold the price of electricity at 8.5 ¢/kWh for electricity used from January 1 until the end of the day on January 28, 2021. Residential, small business and farm customers on Time-of-Use and Tiered price plans set under the Ontario Energy Board’s Regulated Price Plan will pay that fixed price. So, no matter what time of day you use your electricity, or how much you use, the fixed price will apply.

Find out more at - Support for Customers

The New Customer Portal Has Arrived!

Saturday, October 31, 2020

We're excited to bring you our newly designed customer self-help portal. Please see below for all the details including the contest or you can register at https://myaccount.cnpower.com/app/register.jsp.

If you are an existing ebilling customer, it's important you register with the new portal soon as the former product will no longer be available after December 15^th, 2020. Please contact the office during business hours with any questions you may have or require help registering.

Time of Use Customers - price plan choice

Tuesday, October 13, 2020

If you’re a residential or small business customer that pays Time-of-Use (TOU) electricity prices, you can choose to switch to Tiered prices beginning November 1, 2020. Please see the following links for more information:

Affiliates