Customer News & Media

Eastern Ontario Power is committed to keeping its customers informed about our current programs and services, any changes in our services that may affect them, and about our work in the community.

You will find our recent announcements and media releases listed below If you have any questions, please contact us.

Electrical Safety Awareness Survey Begins March 25

Starting Wednesday, March 25, 2026, and over the next two weeks, we’re launching an Electrical Safety Awareness Survey. Randomly selected customers…

Eastern Ontario Power Renews IESO's Save on Energy Partnership

| Type: News Release
Eastern Ontario Power Inc. Renews Partnership with the IESO’s Save on Energy Programs March 20, 2026 Save on Energy eDSM News Release   Eastern…

Have a Minute? Help Shape EOP’s 2027–2031 Plans

Image EOP has partnered with Innovative Research Group to launch an online customer cost…

New Rates and Charges, effective January 1, 2026 have been approved by the Ontario Energy Board

Effective January 1, 2026, please see the Ontario Energy Board's notice to customers of Eastern Ontario Power in respect of distribution rates below…

Fall/Winter 2025 Newsletter

Please find the Fall/Winter edition of Eastern Ontario Power's newsletter here. Explore environmental progress, winter electricity pricing updates,…

Ontario Energy Board Announces Changes to Electricity Prices for Households, Small Businesses and Farms

Winter electricity rates take effect on Saturday, November 1, 2025, and will remain in place until April 30, 2026. Be energy smart this season!…

Canada Post Service Delays - Go Paperless Billing Today!

Canada Post has moved from a nationwide service disruption to rotating work interruptions. This means you may start to receive mail again, but…

2025 Customer Satisfaction Survey

Image During the October 2025, our trusted partner UtilityPULSE will be conducting our annual…

Spring/Summer 2025 Newsletter

Please see the Spring/Summer edition of Eastern Ontario Power's newsletter here.

Potential Weather Event

March 28-2025 Environment Canada has issued the following alert for the Gananoque Area.Eastern Ontario Power is currently preparing for a severe…

Fall/Winter - 2024 Newsletter

Please find the Fall/Winter edition of Eastern Ontario Power's newsletter here  

Ontario Energy Board Announces Changes to Electricity Prices for Households, Small Businesses and Farms

The Ontario Energy Board (OEB) announced today that electricity prices under the Regulated Price Plan (RPP) for households, small business and farms…

Annual Customer Satisfaction Survey - 2024

During the month of October and November, our partner vendor Utility Pulse will be conducting the annual customer satisfaction survey.  This…

Application for 2025 Rates: EB-2024-0011 Canadian Niagara Power Inc.

Canadian Niagara Power has applied to the Ontario Energy Board for distribution rate and other adjustments, proposed to be effective January 1, 2025…

Spring/Summer 2024 Newsletter

Please see the Spring/Summer edition of Eastern Ontario Power's newsletter here.