Family in kitchen

The team at Eastern Ontario Power is committed to providing you with customer service excellence. As a residential customer, we hope this section offers the information required to understand your electrical service.

Here you will find details on how to read your hydro bill, bill payment options, what to do when moving, 24-hour emergency services and more. This section also provides a clear explanation about Smart Meters and Time of Use Rates commencing in 2012.

If you cannot find the information you require, or if you have further questions, please call our Customer Service Centre at 613.382.2118. You can also reach our customer service representatives by completing our on-line contact form.