Eastern Ontario Power
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Frequently Asked Questions

CNP Customer Service Centre



Where is Eastern Ontario Power located?

Eastern Ontario Power does not have an office location open to the public.

For Customer Inquiries call 613.382.2118.

Below is our Mailing Address:

Eastern Ontario Power
P.O. Box 1179
Cornwall, Ontario
K6H 5V3

Where can I make bill payments?

At this time, you can make bill payments by credit card, mail, through automatic withdrawal from your bank account, and through telephone banking.

For more information, please visit the Residential and Commercial "Payment Options" section of our website.

If I am paying by cheque, who should it be made payable to?

All cheques (personal and certified) should be made payable to:
  • Eastern Ontario Power
Please be sure to include the bill stub with your payment.

How can I confirm my account balance?

You can find out what your account balance is by calling our Customer Service Centre at 613.382.2118.

Office hours are Monday to Friday, 8:30 a.m. to 4:30 p.m. (excluding holidays).
Summer Hours: (Victoria Day to Labour Day) Monday - Friday 8:30 am - 4:00 pm

There are charges on my bill that I do not understand?

For more information on the various aspects of your bill, please visit the Residential and Commercial "About Your Utility Bill" section of our website.

If you still do not have your answers, feel free to contact us.

What is Pre-Authorized Debit Plan?

Eastern Ontario Power offers the convenience of a Pre-Authorized Debit Plan option. Under this plan, when your bill is due, the exact amount is automatically withdrawn from your bank account.

How do I contact you about my bill?

If you have any questions or concerns about your bill, contact our Customer Service Centre during normal business hours, 8:30 a.m. to 4:30 p.m. Monday through Friday (excluding holidays) Summer Hours: (Victoria Day to Labour Day) Monday - Friday 8:30 am - 4:00 pm
at 613.382.2118 or through our Inquiry Form.


I now have my Smart Meter installed but understand that I cannot manage my bill by adjusting my consumption until I am converted to TOU pricing?

While it's true you are not being billed at TOU prices at the present time, you can start reducing your electricity consumption right now by following some or all of the examples below. A more extensive list is available at www.PowerSaver.ca.
  • Replace your incandescent light bulbs with compact fluorescent light bulbs which use 75% less power and last much longer.
  • Always use the economy cycle on your dishwasher and also use the air dry setting.
  • Install an energy-saving shower head which can reduce your hot water use by up to 30%.
  • Install faucet aerators on your sink faucets to lower water flow. Aerators mix air into the water flow and reduce water consumption by 25-50% per tap.
  • Caulk, weather-strip, and insulate your home. Seal the leaks and cracks in your house, and you'll raise the humidity levels and have a more comfortable indoor environment. You'll be able to turn the furnace down which means a lower heating bill.