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Important Notice for Customers


Changes to your bill are coming your way

Ontario Clean Energy Benefit

The Province is ending the Ontario Clean Energy Benefit that provides a 10% benifit on residential and small business electric accounts for the first 3,000 kWh/month. This benefit was introduced 5 years ago to help customers through the transition to a cleaner, modern, electricity system. The Ontario Clean Energy Benefit is scheduled to end as planned on December 31, 2015. Starting on January 1, 2016 the 10% reduction will be removed from your hydro bill.

For more information about the Ontario Clean Energy Benefit, click here.

To learn more about help for low-income households, and information on the Ontario Electricity Support Program (OESP), click here.

Debt Retirement Charge

The Debt Retirement Charge will be removed from residential bills by the Ontario government starting January 1, 2016. Most customers in Ontario pay 0.007 per kWh for the Debt Retirement Charge. Eastern Ontario Power “EOP” has paid a reduced Debt Retirement Charge of 0.0051 per kWh since its inception.  A typical EOP customer using 800 kWh a month paid $4.08 per month. Customers will see a 3% decrease as a result of this change.

For more information on the Debt Retirement Charge, click here.

Help for customers with a general service account that provides electricity to one or more "eligible residential units" will be eligible for a Debt Retirement Charge exemption of up to 1,500 kWh per month per unit. To qualify for this exemption, please download, complete and return this form.

Distribution Rates

The Ontario Energy Board has approved a distribution rate change starting January 1, 2016. Distribution rates fund ongoing maintenance and improvements to our electrical distribution system. For specific changes to your rate category click here.

Want to learn how to better manage your electricity bill to find savings? Check out SaveOnEnergy.ca for tips and tricks and conservation programs.

Charges within the Regulatory portion of your invoice

Starting January 1, 2016, the Wholesale Market Service Rate will be reduced from 0.0044 to 0.0036 per kWh uplifted by the Loss Factor.

Also, a new charge will be added. The Ontario Electricity Support Program (OESP) Charge will be 0.0011 per kWh uplifted by the Loss Factor. For the average residential consumer with a monthly usage 800 kWh per month this amounts to $0.93 per month.

For information on the Ontario Electricity Support Program (OESP), click here.

For help in understanding the Regulatory component of your bill, click here