Eastern Ontario Power
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Welcome to Eastern Ontario Power


We proudly and safely distribute electricity to over 3,500 customers in the Gananoque area. Canadian Niagara Power Inc. ("Eastern Ontario Power") is also responsible for the maintenance of the local electricity distribution system.

Our website provides you with access to a broad range of information, whether you are a residential or commercial customer. With a long history of serving our communities, Eastern Ontario Power takes great pride in providing professional service and competitive rates to our customers.

If you are unable to find the information you require within our website, or have further questions, please contact us at our Customer Service Centre at 613.382.2118. You can also reach our team of customer service representatives by completing our online contact form.


Recent News & Media

Making Connections-Spring/Summer 2013 Newsletter

Friday, May 31, 2013

To view Making Connections-Spring/Summer 2013 Newsletter click here

Summer Safety Tips

Monday, May 27, 2013

Stay Safe this Summer
Summer only comes once a year and we want you to enjoy every minute of it. Stay safe and
have some fun in the sun with these safety tips:

*Keep electric radios, TVs, clocks, barbecues, lights and
other electrical appliances at least 3 metres from a
pool and wet surfaces.
*Swimming pools should be well away from hydro
wires - you run the risk of hitting the wires with
long-handled cleaning equipment.
*All outdoor electrical outlets should be weatherproof
and equipped with a ground fault circuit interrupter
(GFCI) - this is especially important in damp
locations where more protection is necessary than a
fuse or circuit breaker.
*Make sure that trees where children play don’t have
wires passing through them. Don’t climb in or build
anything in a tree with wires running through it.
*Fly kites and model airplanes in an open field - not
near power lines.
*If you’re outside during an electrical storm seek
shelter. The best shelter is a house; jump in your
vehicle; get in your golf cart; or, seek low ground. Sit
or lie down - it may be uncomfortable, but it may
save your life.
*If a power line hits your car, stay inside unless the car
catches fire. Then jump clear without touching metal
and ground at the same time. Shuffle away keeping
both feet on the ground.
*If someone is touching a fallen power line, stay away.
Don’t rescue the victim - efforts to pull a shock victim
away could make you a victim. Call for emergency
*Watch overhead when boating. Masts, fishing poles,
or tall radio antennae could contact overhead


Thursday, November 8, 2012

On October 31, 2012, six of FortisOntario’s Power Line Technicians left for Poughkeepsie New York
to assist Central Hudson Gas and Electric with the massive restoration effort in front of them. They are six of about 700 crew members working around the clock to help get life back to normal after Hurricane Sandy.   At one point, 105,000 of Central Hudson’s 300,000 customers were without power.
Whenever there is a devastating natural event, emergency services and utility companies often travel outside of their jurisdiction to assist where needed.  When Bill Daley, FortisOntario’s Chief Executive Officer and President  spoke to Central Hudson’s management he said “The message to me was quite simple... send everybody you can."
FortisOntario crews were initially expected to return on Sunday but have extended their stay to assist
with restoration efforts in neighbouring utilities of Central Hudson Gas and Electric. “This is a chance for our company to give back," said Bill Daley. 

Eastern Ontario Power announces Time-of-Use Electricity Billing to begin in June 2012

Friday, May 25, 2012

GANANOQUE, ONTARIO (May 22, 2012) – Eastern Ontario Power Inc. will send eligible customers** their first Time‐Of‐Use (TOU) bill beginning in July 2012 for energy consumed in June 2012.

TOU billing divides a consumer’s electricity consumption into three different time periods; onpeak, mid‐peak and off‐peak. Each time period has a corresponding rate that will be charged for electricity used during that time. On‐peak electricity rates are the highest, off‐peak electricity rates are the lowest with mid‐peak rates falling somewhere in between. Weekends and holidays are off‐peak and at the lowest TOU rate.

Time‐Of‐Use billing provides an incentive for customers to use electricity during off‐peak periods by charging a lower price during these times, thus managing their electricity costs. By shifting energy‐intensive activities to off‐peak periods, consumers will help smooth electricity demand peaks, create a sustainable electricity supply, and help the environment.

While weekends and holidays are always off‐peak, TOU periods for weekdays change seasonally. When Eastern Ontario Power’s customers receive their first TOU bill in July, it will reflect the current TOU pricing for the summer season, as outlined in the chart below:

Time-of-use Periods Summer: May 1 – Oct. 31 Winter: Nov. 1 – April 30
Off-peak, 6.5 cents/kWh Weekdays: 7 p.m. – 7 a.m.
Weekends & Holidays: All day
Weekdays: 7 p.m. – 7 a.m.
Weekends & Holidays: All day
Mid-peak, 10.0 cents/kWh Weekdays: 7 a.m. – 11 a.m.
Weekdays: 5 p.m. – 7 p.m.
Weekdays: 11 a.m. – 5 p.m.
On-peak, 11.7 cents/kWh Weekdays: 11 a.m. – 5 p.m. Weekdays: 7 a.m. – 11 a.m.
Weekdays: 5 p.m. – 7 p.m.

“With TOU billing, making simple changes to your daily routine can impact your electricity bill because you shift your electricity from the on‐peak or mid‐peak rates to the off‐peak rate,” remarks Michael Pescod, Regional Manager Eastern Region. “For example, running larger household appliances like the dishwasher or washing machine after 7 p.m. instead of 6 p.m. can make a difference.”

Customers are encouraged to visit www.easternontariopower.com for TOU tips and information about the suite of conservation programs offered to residential, commercial and industrial consumers. Eastern Ontario Power is committed to providing our customers with the information necessary to prepare them for TOU billing, and the tools to manage their electricity costs under this new billing structure. Eastern Ontario Power customers will be receiving a Spring/Summer newsletter in early June with further information about the switch to TOU.

Online resources are available to consumers to educate and inform about making changes under the new TOU structure. Residential consumers can visit Ten Smart Meter Lane at: http://www.ieso.ca/house/ and use the online tool that calculates the amount of electricity household appliances consume, and illustrates the savings possible by shifting to mid‐peak and off‐peak periods. A similar tool is available to small commercial consumers and it can be accessed at http://ieso.ca/smallbiz/.

** Customers who have signed an electricity contract with an electricity Retailer will continue to pay the rates as specified in their contract.

** Customers who are classified as General Service > 50 kW and Large Users > 5 MW will not be affected by TOU rates.

For more information, please contact:
Michael Pescod
Regional Manager, Eastern Region
Eastern Ontario Power
Telephone: 613‐382‐2118, ext. 4228

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